Shipping policy

Shipping Policy

Thank you for shopping with Diaan Daniels Couture. Please review our Shipping Policy carefully before placing your order.

1. Delivery Timeline

• All orders will be delivered within 20 working days (excluding weekends and public holidays) from the date of order confirmation.

• Delivery time may vary slightly depending on courier availability and your location.

2. Courier Services

• We make use of trusted third-party courier companies.

• Our courier partner(s) may change from time to time based on availability and service performance.

• Tracking details will be provided once your order has been dispatched.

3. Delivery Areas

• We currently deliver within South Africa only.

• Unfortunately, we do not offer international shipping at this stage.

4. Shipping Costs

• Shipping fees are calculated at checkout and are the responsibility of the customer.

• Delivery fees are non-refundable, even in the event of a return (voucher/credit applies to products only).

5. Failed Deliveries / Incorrect Address

• Please ensure your delivery details are correct when placing your order.

• If a parcel is returned to us due to an incorrect or incomplete address, or multiple failed delivery attempts, the customer will be responsible for additional shipping fees to resend the parcel.

6. Order Processing

• Orders are only processed once payment has cleared in full.

• Orders placed after 11am will be processed from the following business day.

7. Delays

• While we strive to deliver within the promised 20 working days, delays may occur due to unforeseen circumstances such as courier delays, strikes, or weather conditions.

• Diaan Daniels Couture cannot be held liable for such delays, but we will assist in tracking your parcel and resolving issues with the courier.

8. Risk of Loss

• Once a parcel is handed over to the courier company, the risk of loss passes to the customer.

• Customers are responsible for ensuring someone is available to receive the parcel at the delivery address.